Delete Your Account & Data

Anouk Fleet

Anouk Solutions (Pty) Ltd

Request account deletion

When account deletion is available in your settings, review and confirm your request there. If the option is unavailable or you cannot sign in, contact support. Existing requests can still be checked through account recovery and receipt status.

• Delete my account: your organization continues. Owners must first transfer ownership to an active administrator in the same organization. Unaccepted invitations cannot receive ownership.
• Delete my account and organization: only the owner can choose this. It includes the owner, all team accounts and invitations, and the organization’s operational data.

Seven days to recover

Once a request is accepted, affected accounts lose ordinary access immediately. Sign-in remains available for restricted recovery. You have seven days (168 hours) from acceptance to cancel the request using a recent sign-in. Only the original requester can restore it; restoring an organization also requires that person to remain its owner.

Each request keeps its own deadline. Another personal or organization request can remove your account sooner; cancelling one does not cancel the other or restore an account already erased. Check the dates shown on your recovery screen.

After the deadline, deletion cannot be cancelled. We aim to complete active-system cleanup within the following 24 hours. Delays do not extend recovery, and provider work and backup expiry can finish later. A request being accepted is not proof that all copies have been erased.

Subscriptions and payments

Organization deletion automatically starts cancellation of subscription renewals; you do not need to cancel separately first. Personal deletion leaves the organization’s billing unchanged. Paid time keeps its original expiry during recovery. Restoring returns only the remaining paid access and does not restart renewals or extend the billing period.

Deletion does not automatically refund unused subscription time, included stops or one-off purchases. Contact support about payment errors or other amounts owed; these are reviewed separately. This does not limit any refund rights required by applicable law.

What is deleted and what remains

At permanent deletion we remove your account and login, profile, GPS history, private inbox and device tokens. If the organization continues, necessary shared delivery records remain with your personal attribution removed or redacted. Removing a display name alone is not sufficient. Your deletion does not automatically erase a recipient’s proof of delivery.

For affected shared records in a continuing organization, the normal retention periods are:

• Delivery facts: 12 calendar months after completion or cancellation, for delivery history and reconciliation.
• Necessary recipient details, addresses and proof of delivery: 180 days after completion or cancellation, for delivery evidence.
• Shared messages and change history: 90 days after creation, for operational follow-up.
• Quotes: while active, then 90 days after verified acceptance, rejection or closure, for sales follow-up.

Active work needs handover or closure. Missing dates or disputed records require review, not a new retention clock. Deletion, retries and restoration do not restart these periods. Organization deletion removes its operational data without waiting for these shared-history periods.

Limited records kept for other purposes

• Diagnostics: 30 days from creation to investigate service problems.
• Security events: 90 days from creation to investigate abuse and protect the service.
• Ordinary support correspondence: 90 days after the case closes.
• Minimal deletion receipts and code-verification records: 12 calendar months after completion or cancellation.

Necessary billing, agreement or dispute evidence may need separate retention. Any exception must have a specific purpose, restricted access and an applicable expiry; it does not keep your account active or permit marketing reuse. Ordinary member acknowledgements are deleted unless a specific evidence obligation applies. Contact support for the records and retention rules applicable to your request.

Minimal do-not-contact information may remain while needed to honor an opt-out, with an annual necessity review. Deleting an account does not opt you back into marketing.

Backups, providers and downloaded copies

Backups and deleted versions under our control expire within 30 days of active-system deletion. This includes vendor-hosted backups whose retention we administer. Live copies are part of active cleanup. We keep recoverable copies restricted and reapply deletions before restored data is made available.

Provider-held records outside our control can have separate retention under the provider’s terms or legal obligations. The 30-day limit is not a promise that every provider has physically erased every record. Copies independently downloaded or exported by others are also outside our remote deletion control. Support can explain the applicable provider or copy limitations.

Receipts and help

Save your private deletion receipt before recovery ends. You can use its reference and code on the recovery page without an account to view active cleanup, provider work and controlled-copy expiry separately. It cannot restore an account. Lost codes cannot be replaced automatically by email after account erasure; support may be unable to recover access.

If you use Sign in with Apple, keep it connected during recovery. Your receipt will say if manual disconnection is needed after deletion.

Include your account email, organization and the help you need. An email starts a support enquiry, not the recovery countdown. We verify your identity and requested scope before acting.

Never email passwords, verification codes, private receipt codes or identity documents. If additional evidence is needed, support will explain a secure way to provide it.

Support cannot extend a recovery deadline or override who can restore a request. You can also contact us to request deletion of specific personal data without deleting your entire account. Read our Privacy Policy and Terms of Service.

Anouk Solutions — Anouk Fleet Account Deletion  ·  Version 1.0  ·  October 2026  ·  Software Data Deletion →